Cyclescheme Retail Knowledge Base
  • Knowledge Base
  • Retail Answers
  • Redeem a Certificate

Certificate Redemption

  • How do I redeem a certificate?
  • Certificate not redeeming - help!
  • How do I redeem accessory-only packages?
  • What is a certificate?
  • How do I know a certificate is valid?
  • How long is a certificate valid for?
  • Customer has a certificate for another shop, can I redeem it?
  • Cancelling a redeemed certificate.
  • Can a customer have two certificates?
  • Can a certificate value be changed?
  • Can a customer underspend on their certificate?
  • Is adding funds (also known as topping up) allowed?
  • Should delivery costs be included on quotations?
  • Certificate status: definitions

Categories

  • B2B
  • Certificate Redemption
  • Citrus Lime + Cyclescheme eCommerce Platform Feature
  • Customer end to end process
  • Cyclescheme new redemption process: Feb 2022
  • Employer Registration
  • New Stores
  • POS
  • Treating Customers Fairly
  • Events
  • Store admin
  • Revised Cycle to Work Guidance
  • Payments
  • Quotations
  • Return of equipment
  • Customer End of Hire explained
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