Certificate not redeeming - help!

• Start by entering the certificate number (a 12 digit reference number which starts with a letter) and follow the on screen instructions accordingly.
• You will be asked to enter the redemption code and make and model of the bike.
• A couple of things that commonly produce an error message are:
  
  • Check that the certificate and redemption code do not have any spaces. Both are case sensitive.
  • Ensure you select the bike make and model from the drop down menus.The system will not accept free text.
  • Check with the customer if the certificate has been reissued, and ask for the most recent redemption code.
• A step by step process for redeeming a Cyclescheme certificate can be found here: Sign-&-Collect-Retailer-process.pdf
• Please be aware of updates to the redemption process commencing in February 2022 - more information can be found at New redemption process
• For support with redeeming a certificate you can contact the Cyclescheme Team via 0331 630 5416 (Option 4) or info@cyclescheme.co.uk