What is the new redemption process?

  • Redeeming certificates will be a two-part process. Lots of the process will be familiar but there are a couple of small changes. Redemption will still be actioned on the B2B and an eCertificate must  be fully redeemed before you release the goods to the participant.   
  • Step by Step Process: 
    • Log in to your Cyclescheme B2B at www.cycleschemeb2b.co.uk
    • Enter eCertificate number and Redemption Code.
    • Enter package details. **Please tick the appropriate box if the bike is an E-bike**
    • Select 'Redeem Certificate'.
    • A pop up will appear which confirms participant action is required at this stage.
    • The participant instantly receives an SMS containing a link to their Hire Agreement.
    • Once signed, you can click 'complete redemption'.
  • This process introduces the concept of partial redemption, please refer to our supporting article on partial redemption for more information: What is partial redemption?
  • Or refer to the 2 page guide which can be downloaded here and the visuals below.

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