A request by the retailer for the Cyclescheme feature to be turned off or paused on the Citrus-Lime platform should be made directly to Cyclescheme in the first instance.
This request should be made 3 weeks prior to the date you are removing the feature, (remembering customers can redeem up to the point the feature is removed by Citrus-Lime).
The request should be made directly to Cyclescheme using the retail email address - retail@cyclescheme.co.uk
Cyclescheme will then notify Citrus-Lime of your request to be removed, and will also send confirmation back to the retailer, accepting the request.
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