The customer journey

• You may get asked by customers to explain how the Cyclescheme journey works for them. To support these questions we've outlined below the typical end to end process for employees.
• The employee works out their budget and calculates their savings using our savings calculator: https://www.cyclescheme.co.uk/calculator

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• They then decide which store they'd like to use using our retailer finder: https://www.cyclescheme.co.uk/getting-a-bike
• The employee obtains a quote from their chosen retailer for a bike and/or equipment.
• The Cyclescheme Certificate is either requested via a unique link that their employer can provide, or their benefit provider. You're also able to see this detail using the Employer Finder on the B2B. 

  

• The application goes to the employer for approval.
• Once approved and paid for by the employer, the Certificate will be issued to the employee via email.
• At this stage the employee can now head in store (or online depending on their chosen retailer) and the retailer can redeem the Certificate in exchange for the goods. 
  • Retailers are paid by Cyclescheme the next working day. 
• At the end of the employee's Hire Period, they will be asked to select an ownership option. They can keep their Cyclescheme package by making a small additional payment. More detail is given on this in the 'Customer End of Hire' section of knowledge base.